Refund Policy

Your statutory rights

Nothing in this policy limits or excludes your statutory rights as a consumer under applicable UK law. Those rights continue to apply alongside the arrangements set out here.

Cancellation rights for online purchases

For most online purchases, you have the right to cancel your order within a 14-day cancellation period, starting from the day you receive the goods. This right may not apply to every item — for example, certain bespoke or digital items may be treated differently, as explained below.

To request a cancellation, return or refund, contact OBRAS BY HOZA as soon as possible using the details below, including your order number and the reason for your request.

Original artwork

Original artworks are individual, one-of-a-kind pieces. If you wish to cancel or return an original artwork, please contact OBRAS BY HOZA within the cancellation period where applicable. Returns of original artwork are handled on a case-by-case basis, and the business will work with you to find a fair outcome that respects your statutory rights.

Fine Art Prints

Fine Art Prints are reproductions of original artworks, made to order and fulfilled through Printful. They are supplied unframed and are normally rolled in protective packaging or a tube for delivery.

Because Fine Art Prints are made to order, your standard cancellation rights may be limited in some circumstances. However, your statutory rights are not affected, and you are always entitled to a remedy if an item is faulty, not as described, or otherwise does not meet the standards required by law.

If a Fine Art Print arrives damaged, defective, misprinted or incorrect

If your print arrives damaged, defective, misprinted or incorrect, please contact OBRAS BY HOZA using the details below as soon as possible. To help resolve the issue, please provide your order number and clear photographs showing the problem. OBRAS BY HOZA will arrange a replacement or refund in line with your statutory rights.

Returns and refunds

Where a return is agreed, items should be returned in their original condition and packaging where possible. Refunds are issued using the original payment method once a returned item has been received and inspected, or otherwise in line with your statutory rights. Refunds will normally be processed within 14 days of the returned item being received and inspected.

Return postage

Return postage depends on the reason for the return and applicable consumer law. OBRAS BY HOZA does not apply a blanket rule that customers always pay return postage. Where an item is faulty, not as described, or where your statutory rights apply, reasonable return costs may be covered. Please contact the business to confirm arrangements for your specific situation.

Incorrect delivery addresses

Please check your delivery address carefully before confirming your order. If an incorrect address is provided and the order cannot be delivered as a result, OBRAS BY HOZA may not be able to offer a refund or replacement. If you notice an error, contact the business immediately and every effort will be made to correct it before dispatch.

Digital products and guides

Where guides or other digital products are sold through the website, different rules can apply to digital content. Your right to cancel may be limited once digital content has been made available to you, particularly where you have agreed to its supply and begun downloading or accessing it. Your statutory rights regarding faulty or misdescribed digital content continue to apply.

How to contact OBRAS BY HOZA

For any cancellation, return, refund or delivery question, please contact OBRAS BY HOZA using the details below, including your order number and, where relevant, photographs of the issue.