Privacy Policy

Who OBRAS BY HOZA is

OBRAS BY HOZA is a trading name operated by Hoza as a sole trader based in the United Kingdom. This Privacy Policy explains how your personal information is collected, used and protected when you use this website or buy from OBRAS BY HOZA.

Personal information we may collect

• Your name and email address.
• Billing and delivery address.
• Order information, including what you ordered and transaction details.
• Information you provide when contacting the business, such as enquiry messages.
• Relevant technical information, such as browser type and device, where applicable.

How we use your personal information

Your personal information is used to:

• Process and fulfil your orders.
• Arrange production, delivery and shipping.
• Communicate with you about your order.
• Respond to your enquiries and messages.
• Process payments securely.
• Operate and maintain the website.
• Protect the security of the website and transactions.
• Meet legal, tax and accounting obligations.

Payments

Payments are processed through Stripe via Hostinger Ecommerce. OBRAS BY HOZA does not receive or store your full payment card details. Card information is handled by the payment provider under its own security standards.

Fine Art Print fulfilment

Fine Art Prints are made to order and fulfilled through Printful. To produce and deliver your print, information necessary to fulfil the order — such as your name and delivery address — may be shared with Printful for production and delivery purposes only.

Other service providers

Where necessary to operate the website, ecommerce, payments, fulfilment, hosting and security, OBRAS BY HOZA works with trusted service providers. These providers process information on the business's behalf as needed to deliver their services, and are expected to handle it securely and in line with applicable law.

Cookies and similar technologies

This website may use cookies and similar technologies where applicable, for example to keep the website working, support the shopping cart and checkout, and help understand basic site usage. OBRAS BY HOZA does not use advertising cookies, marketing trackers, newsletters or other marketing systems unless they are actually enabled. You can control cookies through your browser settings.

Data retention

Personal information is kept for as long as necessary to fulfil the purposes described in this policy, including to meet legal, tax and accounting obligations. Information that is no longer needed is deleted or anonymised.

Your privacy rights

Depending on where you live, you may have rights relating to your personal information, such as requesting access to it, correcting it, requesting deletion, or asking how it is used. To make a privacy request, contact OBRAS BY HOZA using the details below.

How to complain to OBRAS BY HOZA

If you have a concern about how your personal information has been handled, please contact OBRAS BY HOZA using the details below. The business will review and respond to your concern.

Complaining to the ICO

If you are not satisfied with the response, you have the right to complain to the UK Information Commissioner's Office (ICO), the independent authority that upholds information rights in the UK. Further information is available at ico.org.uk.

Data security

OBRAS BY HOZA takes reasonable steps to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission or storage over the internet is completely secure.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The current version will always be shown on this page with the date below.